• What type of service plan does HealthBaby provide?

    HealhBaby provides 3 service plan in both umbilical cord storage and cord blood storage, they are Platinum Plan, Premium Plan and Basic Plan. For cord blood storage, expectant parents can choose service plan base on storage and processing system. As for umbilical cord storage, apart from storage system, expectant parents can also choose to keep the primitive umbilical cord tissue or extract MSCs for storage.

    For more deatails of service plan please refer to Service Plan.

  • How to register HealthBaby's service?

    The registration of HealthBaby's cord blood and umbilical cord service is very simple:

    • Registration: Please make appointment for registration (around 30-45mins) after choosing the service plan.
    • Preparing collection kit: After completing the registration, HealthBaby consultant will provide a collection kit for you to bring along to hospital for doctor upon delivery.
    • Contact for delivery: Please call the HealthBaby hotline and we will arrange a dedicated staff to deliver the cord blood/umbilical cord from hospital to laboratory.
    • For more details of registration please refer to Service Registration Process.

    For more details of registration please refer to Service Registration Process.

  • Can cord blood and umbilical cord be stored separately?

    Cord blood contains rich resources HSCs and umbilical cord contains rich resources of MSCs. Since they have different stem cells, they can therefore be stored separately. Expectant parents can choose the service plan base on their needs.

    For more details please refer to Service Plan.

  • How much does the cord blood / umbilical cord banking service charge?

    Entrusted by most parents in Hong Kong1, Healthbaby has a very comprehensive service coverage. Apart from the traditional liquid nitrogen storage plan, HealthBaby also pioneered to provide the advanced BioArchive® System. All storage plan of HealthBaby adopts the expensive liquid nitrogen as storage medium to provide the most stable tempertature for stem cell viability, providing the most quality umbilical cord and cord blood storage service.

    To cater for different needs of clients, HealthBaby's cord blood and umbilical cord storage plan have very flexible and comprehensive service plan. Clients can choose the plan base on storage system, umbilical cord processing and storage means. The umbilical cord and cord blood service fee already includes registration fee, processing fee and 18 years storage fee, no any additional charge during the contracted year. Extra discounted would be provided for registering both umbilical cord and cord blood storage plan. HealthBaby existing customers and other cord blood bank customers could also enjoy special offers.

    For more details of cord blood service plan please refer to Service Plan.

  • Which payment method does HealthBaby accept?

    Expectant parents can pay the bill through the following channels:

    • Credit card payment (Visa, Master and UnionPay)
    • Cash payment
    • Bank transfer
    • Cheque payment

  • Can I pay under installment plan?

    HealhBaby provides 3 service plan in both umbilical cord storage and cord blood storage, they are Platinum Plan, Premium Plan and Basic Plan. Apart from basic cord blood storage plan, all other serive plan can be paid under installment.

    For more details please refer to Service Plan.

  • How long should expectant parents register HealthBaby service in advance?

    HealthBaby recommend expectant parents to register HealthBaby service not later than 1 month before the expected delivery date. This is bacause pregnant woman is possible to have early delivery and collection kit is needed for cord blood/ umbilical cord collection. Upon registeration, our professional consultant will provide the collection kit to expectant parents. Remember to bring along the collection kit to your doctor for cord blood/ umbilical cord collection when you deliver.

  • How will the bill count when the service plan end?

    Parents can choose keep on storing the cord blood/ umbilical cord or get back the sample when the service plan end. Should the parents decide to keep on storing, only renewal fee is needed. Renewal fee/ any other fee would be adjusted base on the price index of the past 12 months released by the Hong Kong Census and Statistics Department.

  • If HealthBaby terminates its operation, how would the cord blood/ umbilical cord be handled?

    According to HealthBaby contract, if HealthBaby termincate its operation, HealthBaby needs to arrange (including paying the expenses incurred) the cord blood / umbilical cord sample to a client agreeded cord blood bank for storage.

  • Can I register HealthBaby service if I deliver my baby at Macau?

    HealthBaby has office in Macau, you can also register HealthBaby service if you deliver in Macau.

    You can fill in the HealthBaby information form or call HealthBaby Macau at (853) 2878-6717 for more information.

 

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